Need help? We've got you covered, just click a topic below.
How do I book a tour?
We'll walk you through it:
Select the tour you want to book from the tours page and scroll down to the booking form:
There are a few options when booking:
- Book for
You can book for just yourself or for a group of people. If you're booking for a group you can enter how many people are in your group.
- Payment options
You can select to pay a deposit and enter a payment plan or pay in full
- Age confirmation
You must confirm you're the required age to attend the tour.
Select your options and click the "Book Now" button.
- Book for
Once you've selected your options you can now go to the checkout to process your registration and payment. There are three steps to the checkout process:
This step is where you enter your registration information for your booking. If you are booking for a group then you must enter in the details for the whole group.
This step is where you enter your billing information and review your order.
This final step is where you select your payment method and process your payment.
Once you've completed the checkout, you will be emailed your account information, an invoice and a welcome message for your tour.
How do I view my orders?
How do I change my booking information?
If you need to make additional payments on your booking then you will have the opportunity to change any booking information in the checkout at that time.
How do I make a payment?
Additional payments can be made from your account page while logged in.
I made a payment but it is not in my account.
If you paid by bank transfer, the payment will not appear in your account until the payment has been received. If you did not pay by bank transfer please contact us.
How do I login?
How do I edit my account?
I didn't receive an account email after completing booking.
Occasionally our emails can be found in your junk mail folder so firstly, check there.
If you can't find it in your junk folder, then not to worry you can access your account by resetting your password. Just make sure you use the email address you entered in at the checkout.
I forgot my password.
If you have forgotten your password, it can be reset here.
My question isn't here.
Please contact us if your question is not covered by this help section.